Health Minister, Kwabena Mintah Akandoh, has launched a 24-hour national call centre to allow patients to report complaints about healthcare services across the country.
Speaking at a press conference in Accra on Thursday, Mr Akandoh said the initiative aims to improve accountability and service delivery within the health sector by giving patients a direct platform to voice their concerns.
“The best you can do is lodge a complaint,” the minister said. “We have some numbers available where, if people feel dissatisfied, they can call.”
Mr Akandoh emphasised that while complaints would be taken seriously, each case would be assessed on its own merits.
“The fact that you have called to lodge a complaint doesn’t mean that you are right. We will look into the matter and deal with it appropriately,” he said.
Hospitals across the country have been directed to display the hotline numbers prominently, alongside suggestion boxes, to ensure accessibility for patients. Mr Akandoh said instructions had already been issued to the Director-General of the Ghana Health Service and heads of teaching hospitals.
“It is something I am pursuing aggressively,” he added.
The new hotline is part of wider reforms aimed at enhancing transparency and responsiveness within Ghana’s healthcare system.
